Reservation F.A.Q.

1. To make a reservation do I need to use this website?
2. Will I have instant access to room availibility?
3. Do you have pictures of the hotels on your website or does each hotel have there own website?
4. Are room rates quoted in the local currency?
5. Am I able to reserve a room with a certain type of bed, smoking/non-smoking, window view, etc.?
6. If I am staying at a Palmeirah Resort, can they make reservations for me at other Eclipse Hotels?

After you Reserve F.A.Q.

1. How do I receive a confirmation of my reservation?
2. How do I cancel my reservation?
3. How do I modify my existing reservation?

1. To make a reservation do I need to use this website?
   1. No, however this website will always provide the best available rate, you will not be able to get a better rate at any other website or at any Call Center
2. Will I have instant access to room availibility?
   1. Yes, our Online booking system will show you which rooms and rates are available at any participating hotel.
3. Do you have pictures of the hotels on your website or does each hotel have there own website?
   1. Each EclipseHotel has its own website which must be kept at a certain standard as set by the EclipseHotels corporate office. You can access any of these websites through this site to see pictures of the hotels, rooms and facilites.
4. Are room rates quoted in the local currency?
   1. Some Hotels the rates are in local currency and some hotels are in US Dollars, however we have inside our booking engine a Currency Converter built in, in order to give you an indication of the actual value in US Dollar or other currencies as you choose.
5. Am I able to reserve a room with a certain type of bed, smoking/non-smoking, window view, etc.?
   1. This depends on the set-up each single hotel makes for their online reservations system, but in general the set-up will allow you to make detailed choices for your room preferences.
6. If I am staying at a Palmeirah Resort, can they make reservations for me at other Eclipse Hotels?
   1. Yes, every Palmeirah Resort is connected with its sister hotels through our Reservation system and can make a reservation for you directly.

After you ReserveF.A.Q.

1. How do I receive a confirmation of my reservation?
   1. You will receive your reservation number instantly at the end of the Online Reservation process on our website.
2. How do I cancel my reservation?
   1. Yes,just come back here to our website and click on the Change/Cancel Reservation link under the Menu item "My Palmeirah"and follow the On-Screen steps to cancelyour reservation.
3. How do I modify my existing reservation?
   1. Yes, again just come back here to our website and click on the Change/Cancel Reservation link under the Menu item "My Palmeirah" and follow the On-Screen steps to cancel your reservation.